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Conditions of Use

(In accordance with the guidelines of HMSO Consumer Protection (Distance Selling) Regulations. 2000 - no. 2334)

Making A Purchase
Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.

We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.

We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. You may send your credit card information via phone, fax, snail mail or over the Internet.

Confirmation and Acknowledgement of Your Order
We will send you an acknowledgement of your order by Internet, snail mail, or fax, and will advise you of when your goods will be dispatched.

Shipping And Handling
Shipping and Handling charges are included in product prices.

Delivery Schedule
We deliver your order as soon as it is made. We will normally send your order to you in 28 business days . International orders are generally received within 7 days of dispatch by airmail. Back Orders: If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges
For orders made from the UK or the European Union, no VAT is added. All other orders are also VAT free and you should click the exempt button to reduce VAT to zero .

Credit Card Security
All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee
We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee.

Products
As each item is custom made by hand to order, variations will occur, but every effort is made to match colour, design and size as nearly as possible. It is impossible to reproduce items exactly, as variations in dyeing and in the making occur.

Reaching Us
If you need to reach us, please email us on [email protected], alternatively, you can call on 01259 730779 (International +44 NETQUOTEVAR:0 1259 730779) or fax us on 01259 730779 or write to us at 23 Glebe Road, Kincardine-on-Forth, Alloa, Clackmannanshire, FK10 4QB Scotland

Privacy Policy
Felt Head To Toe do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.

Returns Policy
All goods must be returned, undamaged and adequately packed, stating reasons for the return, e.g. hats must be returned in a box that ensures that they are not squashed.We reserve the right to refuse acceptance of returned goods that are damaged as a result of inadequate packing. In the event of goods arriving to you damaged, please return them in their original packaging, with relevant details. Returns should be made within 7 working days, beginning the day after you receive the goods.

Cancellations
You may cancel your order if you wish within 48 hours, and an acknowledgement will be sent to you by us to this effect. However, cancellations will not be accepted once the goods have been made for you.

Refunds
In the event of receiving notice of cancellation within 48 hours, a full refund will be given within 30 days of receipt of this notice. However, should you cancel after this period, a partial refund will be given, depending on whether the goods have been completed for you, or not, at the time.

After Sales Service
We are happy to offer a cleaning and maintainance service free of charge. We only will charge you for the shipping costs of returning the goods to you.
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